Our shipping process is designed to be simple, secure, and easy to follow. At Crown&Balance, we make mail-in watch service straightforward with clear packing instructions, careful handling, and prompt communication from the moment your watch arrives. Whether you’re sending in a daily wearer, vintage timepiece, or family heirloom, you can ship with confidence knowing your watch will be handled with care and returned as quickly as possible.
Mail-In Shipping Instructions
At Crown&Balance, we make nationwide mail-in watch servicing simple, secure, and straightforward. Follow the steps below to safely send your watch for evaluation, repair, or routine service.
Before You Ship
Please include a note inside the package with:
Your full name
Return shipping address
Phone number
Email address
A brief description of the service requested
Any known issues (running fast, stopped, crown not winding, crystal damage, etc.)
If your watch has sentimental or historical importance, mention that as well.
How to Pack Your Watch
Do not send the watch in a presentation box or collectible case. Ship the watch only unless we specifically request otherwise.
Wrap the watch securely in soft tissue, bubble wrap, or a small padded pouch.
Place the wrapped watch inside a small inner box or padded container so it cannot move around.
Put that inner package inside a sturdy outer shipping box with additional packing material.
The goal is to prevent movement during transit.
What Not to Include
Unless specifically requested, please do not send:
Original boxes or display cases
Extra straps or bracelets not related to the service
Papers, manuals, or collectibles
Loose accessories
Shipping Recommendations
We recommend using a trackable shipping service such as USPS, UPS, or FedEx.
For higher-value watches, we strongly recommend:
Tracking
Signature confirmation
Insurance based on replacement value
Please keep your tracking number until your package has been received.
After Your Watch Arrives
Once your watch arrives at Albuquerque, we will inspect it and contact you with an evaluation.
A $35 bench fee may apply for inspection and diagnosis. If you approve the repair or service, that fee can typically be applied toward the final work performed.
*No work is started without your approval.
Return Shipping
After service is complete, your watch will be carefully packaged and returned using secure tracked shipping. Return shipping charges may vary depending on insurance value, destination, and service requested.
*If repairs or servicing is denied by the customer all payment for return shipping is the responsibility of the customer and will be added on to the nonrefundable $35 bench fee